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So our team's energies are on what's right in front of us. Commercial operators are stock based, right? I've talked to my HR and Marketing teams about the passion to make work the best eight hours of everyone's day. That means there's a responsibility for our leaders to make sure they're listening to their team, that they're providing the right motivation, that they're giving them the tools and that they have a relationship with their team members that becomes the glue to the organization - no different than we have with our guests. Our biggest opportunity is with our three casinos in front of us and making sure that they are the most engaging experience. It's a great amount of money that has been provided to the state and the local economy over the years. Now if you talk about how many slices of pie there are, there are more slices. Certainly you see a lot of chatter that these casinos are not doing well. I'm the third and I don't think it would dissuade me from taking over a position that was traditionally men. I think most of the time, people who meet me don't expect that I was an Accounting major. What was yours? We have engaged new architects. And you have a Board of Directors that's appointed through proxy and everything else. We think it's great for the economy. If I thought that way, I probably wouldn't have gotten where I got. Was there any pushback when you first arrived in the position, perhaps as a woman, as someone from outside the region, who isn't Native American? Well, there's our renovation project , which will be complete in June. Also, this arrival experience is going to change the entire gateway to the Falls and the experience they have coming in.

June marks her second anniversary leading four entertainment facilities link Western New York, which boast some 15 million guests per year served by more than 3, employees.

It's not one-size-fits-all for organizations, but you learn a lot more in a conversation if you're not the one talking. Some of the stories that people told - the survival stories, people whose houses were just slabs at the end of the waves - it's something you'll never forget.

I will be candid. Owners decide what to build. I think you can judge my success more fairly five years after I leave. I think a great philosophy of leadership is, what interests my boss seneca niagara casino wiki fascinate me.

Online gaming is legal in only four U. That's measurable. Katrina was horrible.

It's not new to have a seneca niagara casino wiki CEO here at Seneca. But I have to tell you, it's pretty amazing to go back to the Billoxi source and to see the resiliency of those communities and even New Orleans.

I've been in gaming now 27 years. Listen Listening Credit Seneca Gaming. I was just there in January speaking at a conference and you would never know anything happened. In addition, our head of Marketing actually sits on the tourism group for Niagara to collaborate and coordinate.

All seneca niagara casino wiki the interaction happens at the Nation levelright? People have bought in and have readily supported some of the vision initiatives. If I can measure seneca niagara casino wiki, it's to overdeliver on a commitment.

There's more gaming, entertainment, food and beverage and everything else. I don't look at things that way, maybe because of all the years I've spent in this industry.

I was working at the time for Harrah's in their corporate offices in Memphis and that was a really devastating event for us. So it's interesting to see that play out. I think that's a great way to formulate an approach and understand how to prioritize initiatives.

I really do believe in trying to be as strategic seneca niagara casino wiki possible.

You know, there's all sorts of legislation that would have to happen. The onus is on us, as operators, to make it an engaging and interesting place to be and come.

If you look at the numbers globally, they continue to grow, right? We're creating a continuous improvement culture here, where we're doing Six Sigma and Kaizan and the inclusion of frontline team members giving input on how their jobs are designed and what they do and certain functions.

And not just the people who report directly to you, but find opportunities to talk to the entire organization, to really understand its culture, seneca niagara casino wiki what's really important to your boss. They're at the planning stages and on a timeline that are way further than we would anticipate.

Observe and listen. Every industry goes through these changes, in delivery systems, in customer bases. Certainly online will be another evolution if it comes to fruition. There is a certain seneca niagara casino wiki that comes from understanding the root cause of certain situations, versus putting band-aids and being tactical.

I think the Senecas have really been the catalyst for much of the positive change here. So individually, as more entrants join the market, some pieces of pie get smaller - and that's just competition.

I'm very, very happy to be back in the Northeast and part of this organization. To be successful and meet our goals is more intensified because you see the impact more directly.

I did not feel any pushback. They've created a really impactful arrival experience and the actual rollout is even better than the renderings.

You can go to Las Vegas and everywhere else: those things are futuristic. So it would be the Nation with the state.

This is a family-owned business, for all intensive purposes. They do market studies and that's on them what they build to their market studies.

When I see hurricanes now and people talk about devastation, I can actually visualize the personal impact. It's a Nation. There might be different priorities when you're family-owned or Nation-owned, so I think that there are some nuances. Credit American Gaming Association. We employ a lot of people.

Online gaming is not readily available in the United States, not legalized. You know, we hit these things, but we bounce back. I think the advent of all these hotels that have sprung up around us are by virtue of the fact that there's been this initial great investment here by the Senecas in Niagara Falls. Certainly having a history shows the support of the Board and the Nation that they are okay with gender diversity, which is a great thing. When we perform well, it provides the funding for really important things - health care, government operations, education. There is a level of satisfaction I get, or the leadership team gets, knowing that when we perform well, that it provides the funding for really important things for this Nation, which include health care, government operations, education. We've just created a department called Continuous Improvement, which I'm very excited about. The American Gaming Association does this really great map that shows how many places you can legally game in the United States 20 years ago - and if you compare that to what the map looks like today, it's unbelievable the expansion in gaming. I have to tell you that the team was amazingly accepting. We had to do a lot of triage at the time, fly down in corporate jets and look at the devastation. I think it'll be a hallmark change to how we look at our business and include people in decision making. We believe in the gaming industry. I think that's just a testament to us as America. What drives me is making a sustainable impact wherever I go and that means an impact on people and an impact on the core organization. We had people trapped in our New Orleans property. So I think there's a difference working as far as a sense of responsibility. But as far as day to day and what we do as far as strategies, I think we really try to run it competitively, because we compete against operators that are not Native American-owned and from our discipline and what we do, I would compete with the best of them. It feels like home. We have lots of redevelopment, big investments in slot product, making sure we're relevant in that respect, honing in on customer service - and that is our core business right now. A sign out front of the Beau Rivage counts down the days until the casino's reopening, one year to the day after Hurricane Katrina hit. And so I think the Senecas have really been the catalyst for much of the positive change here. How would you characterize the health of the gaming industry here in WNY and overall? We had three casinos active. How would you characterize the relationship between gaming in WNY and the state? To be a leader, to inspire and to have passion and win the hearts of people is much different than just managing. They're out of Las Vegas. I focus on the operations at this entity. I got some really great advice years ago, which was listen. We do roadmaps for the next five years and I don't even see that as something we'll have to consider. When new leaders come in, a day plan of action can be crucial.